Privacy Policy.

Last Updated: June 2025

1. About This Policy

This Privacy Policy explains how JUGLANS (a brand of Shreehome Deco) collects, uses, stores, and protects your personal data when you visit our website, contact us through any channel, or engage our services.

This policy is compliant with the Information Technology Act 2000, the IT (Amendment) Act 2008, and the Digital Personal Data Protection Act 2023 (DPDP Act). By using our website or submitting an enquiry, you consent to the practices described in this policy.

We are committed to handling your data with the same care and precision we bring to every piece of walnut we select — deliberately, honestly, and for a defined purpose.

2. What Data We Collect

When you contact or engage with JUGLANS, we may collect the following personal data:

• Your full name
• Phone number (mobile or landline)
• Email address
• Postal address (city, state, and pin code at minimum)
• Details of your project, space, or requirements as shared by you
• Any other information you voluntarily provide in conversations or messages

We do not collect any sensitive personal data such as financial information, Aadhaar numbers, or payment card details. All payments are processed via bank transfer and the relevant account details are shared via formal invoice only.

3. How We Collect Data

Your data may be collected through the following channels:

• Website contact form — when you submit an enquiry on this website
• WhatsApp — when you message us on our WhatsApp business number
• Email — when you write to us directly
• Telephone — when you call us or we call you
• In-person showroom visits — when you visit our showroom in Lucknow and provide your contact details
• Referrals — when a mutual contact shares your details with us as a potential client introduction (in such cases, we will inform you at first contact)

4. Why We Collect Your Data

We collect your personal data solely for the following purposes:

• To respond to your enquiry in a timely and relevant manner
• To prepare and issue quotations specific to your project
• To manage an ongoing project — communications, approvals, milestones, and logistics
• To send you updates that are directly related to your project or enquiry only
• To maintain records required for our business, GST compliance, and warranty obligations

We do not send marketing emails, newsletters, or promotional communications without your explicit consent. If you have engaged with us on a project and the project is complete, we will not contact you for unrelated commercial purposes.

5. What We Do Not Do With Your Data

We want to be completely clear about what we will never do:

• We will never sell your personal data to any third party
• We will never share your data with third-party marketing companies or advertising platforms
• We will never use your data for targeted advertising of any kind
• We will never pass your contact details to other businesses without your explicit consent
• We will never use your data for any purpose that you have not been informed of

6. Third-Party Services

Our website uses a limited number of third-party services:

• FormSubmit.co — our website contact form submits data to FormSubmit.co, a form-to-email service. Your enquiry data passes through their servers and is forwarded to our email inbox. FormSubmit operates as a data processor on our behalf and does not retain or use your data independently.
• Google Maps — our website embeds a Google Maps frame to display our showroom location. Google may set functional cookies related to map interactions. We do not control Google's data practices; please refer to Google's Privacy Policy for details.
• Google Fonts — our website loads fonts from Google Fonts. This may result in a connection to Google's servers. No personal identifying data is transmitted in this process.

We do not install any advertising trackers, social media pixels, or behavioural analytics tools on this website.

7. Data Storage and Security

Your personal data is stored in the following ways:

• Enquiry data received via our website is delivered to our email inbox and stored within our email system
• Project-related data (drawings, correspondence, approvals) is stored on our business systems and cloud storage, accessible only to authorised team members of Shreehome Deco
• Physical records (signed agreements, invoices) are stored securely at our Lucknow office

We take reasonable and appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of data transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights Under the DPDP Act 2023

Under the Digital Personal Data Protection Act 2023, you have the following rights with respect to your personal data held by us:

• Right to Access — you may request a summary of what personal data we hold about you and how it is being used
• Right to Correction — you may request that we correct any inaccurate or incomplete personal data we hold about you
• Right to Erasure — you may request that we delete your personal data, subject to our legal obligations to retain certain records (see Clause 10)
• Right to Withdraw Consent — you may withdraw your consent to processing at any time, which will not affect the lawfulness of processing carried out prior to withdrawal
• Right to Grievance Redressal — you have the right to raise a grievance with us and receive a response within a reasonable timeframe

9. How to Exercise Your Rights

To exercise any of the rights described above, please send an email to:

info@juglansregiaatelier.com
Subject line: Data Request

Please include your full name, contact details, and a clear description of your request. We will acknowledge your request within 3 working days and aim to resolve it within 30 days. In complex cases, we may require additional time and will inform you accordingly.

10. Cookies

This website uses only essential functional cookies necessary for basic website operation. We do not use advertising cookies, tracking cookies, or any cookie that enables third-party profiling of your browsing behaviour.

The Google Maps embed on our website may place functional cookies related to map interactions (such as storing your last map position). These are controlled by Google and subject to their cookie policy.

You may configure your browser to block or delete cookies. Blocking essential cookies may affect the functionality of our contact form.

11. Data Retention

We retain your personal data for the following periods:

• Enquiry data (where no project results) — retained for 3 years from the date of last contact, then securely deleted
• Project data (active and completed projects) — retained for 7 years from the date of final handover, as required for legal, tax, and warranty purposes under Indian law
• GST invoices and financial records — retained for the period required by Indian tax law (currently 7–8 years)

After the applicable retention period, data is securely and permanently deleted or anonymised.

12. Children

This website and our services are not directed at anyone under the age of 18. We do not knowingly collect personal data from minors. If you are a parent or guardian and believe your child has submitted personal data to us, please contact us immediately and we will delete it.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. When we make material changes, we will publish the updated policy on this page with a revised "Last Updated" date.

We encourage you to review this policy periodically. Continued use of our website after any update constitutes your acceptance of the revised policy.

14. Contact for Privacy Matters

For any questions, concerns, or formal requests regarding this Privacy Policy or our data practices, please contact us at:

info@juglansregiaatelier.com
Subject: Data Request
+91 8172827581
4th Floor, B6-402, Tower-B6, Rishita Manhattan, Omaxe Township
Gomti Nagar Vistar, Lucknow — 226010, Uttar Pradesh, India